• Juliet Howie

Why Serviced Apartments are an Attractive Option for your Travel Programme

Serviced apartments more and more are becoming a popular choice with travellers. Travellers are recognizing the inherent social distancing benefits that serviced apartments provide like full kitchens, in-apartment laundry and less communal space. With many hotels still closed or reducing numbers of room options, serviced apartments are filling in the gap and proving to be a safe alternative.

While most corporate travel is currently on hold, the need to relocate temporarily or permanently across the country or even the globe for projects and new careers has not. With this continued need for relocation and extended project work, we see a swift change toward the desire to add serviced apartments into travel programs and group project moves.

Companies are facing a very challenging time to offer their travellers a safe and seamless travel experience and many have introduced C-level travel authorization in order to ensure that travel is necessary and compliant with company policy.

Serviced apartments as an accommodation option offer a multitude of benefits to assist companies with providing a safe and comfortable living experience for travellers and assignees. An apartment vs hotel room offer more space (often 2x the size) supporting social distance measures, a home from home experience with separate bedroom, living room, fully equipped kitchens and work desk areas. Individual Wi-Fi codes enable the traveller to stay connected and continue working securely outside of the office.

In addition to all the space and privacy an apartment can offer, the corporate serviced apartment industry can offer fully integrated travel programs to support the customer’s experience, by offering data and reporting supporting program compliance, cost savings by reporting on KPI’s specific to the organisation, rate cap parameters, market trends and consolidated invoicing. For the traveller experience, many apartments have a 24/7 concierge desk or customer support, along with wellness calls and programs which can be custom made depending on the guest needs. For example serviced apartment providers are able to adapt to a travellers needs if they require a certain location, or want to bring a pet on their journey. Maybe they prefer a ground floor or higher floors or requires a health club near by or on site gym, near a lake with jogging maps, balcony or outside communal gardens to name just a few.

As the world has changed and we look for re-assurance when traveling, the serviced apartment industry is working with accreditation programs (ISAAP & SAFFAA ‘s accreditation platform) to ensure a minimum standard is set, safety and security and duty of care providing traveller confidence.

Serviced apartment providers are also supporting the changing environment and working with their guests helping with any changes of circumstances as cities and countries change the lockdown rules and quarantine rules by supporting through a flexible approach in terms and conditions and customer care teams across the globe. In some cases, even helping with local services if a guest in quarantine and needs food and supplies.

To ensure cleaning standards are met, many serviced apartments are using hospital standard cleaning equipment to ensure their apartments are safe and leaving longer periods of checking time between each guest. According to a recent survey conducted by BridgeStreet among their supply network, serviced apartment providers have undertaking the following protocols for COVID-19.

To summarize the business traveller has an enhanced experience when staying in corporate serviced apartments by offering:

  • Unique selection choices

  • Safe and secure

  • Space and flexibility

  • Home from Home

  • Cost savings

  • Options to bring your furry best friend

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