Our Guest Commitment
Our Commitment to Guests & Clients
Now more than ever, as the life as we know it, gradually starts to begin its return, the health of our Teammates, Guests and Trusted Business Partners is our number one priority. To deliver on this commitment, BridgeStreet is undertaking a number of additional safety measures at our serviced apartments, in addition to working closely with our trusted partners in our expansive global supply network.
When you next stay with us, there will be some changes that you will see. Some of these will be more visible than others, such as social distance markings, additional signage and sanitizing points. Others will be behind the scenes, with our teammates following enhanced and extremely comprehensive cleaning standards.
We do hope these steps assure you of our commitment to our clients, guests and team members. We look forward to assisting you with your extended stay accommodation needs.
How BridgeStreet is Responding
Responsibility of our Guests
BridgeStreet is committed to providing our guests with clean and safe accommodation. It is the responsibility of our guests to be aware of and in compliance with local government and health authority directives regarding but not limited to travel, shelter in place, social distancing, quarantine, self-isolation and other COVID-19 mitigation measures.
Frequently Asked Questions
How is BridgeStreet working to ensure the safety and well-being of guests during the pandemic?
The comfort and safety of our guests is our top priority. BridgeStreet is closely following local and national health organisation directives. As policies and procedures continue to evolve in line with health organization and industry guidelines, BridgeStreet apartments will have enhanced cleaning protocols, using professional cleaning chemicals from Ecolab, These enhanced procedures are in addition to increasing social distancing and minimizing unnecessary touchpoints.
To demonstrate our dedication to our guests, BridgeStreet's team members are fully-trained on cleaning procedures through CSC's COVID-19 aware training and accreditation program. This program provides training on COVID-19 clean and safety procedures and how to comply with all COVID-19 regulations.
Are cleaning products made available to guests in their apartment?
Yes. Hand sanitizer and disinfection products will be made available in BridgeStreet operated apartments to support self-cleaning.
Are there any changes to housekeeping frequency?
For guest and our employee well-being, BridgeStreet will be servicing apartments every two weeks and only when you are not at home. Tamper proof seals will be used on your apartment door, which indicates that the last person in the apartment was a member of our Housekeeping team,
How is BridgeStreet working with suppliers on their COVID-19 response and procedures?
BridgeStreet has enhanced the vetting process by requesting that supply partners provide details regarding their cleaning and social distancing protocols including:
Time between vacating and checking in to apartments
Availability of cleaning products in apartments
These details will be provided to you in advance, during the selection process to ensure you can make the best informed decision for your upcoming accommodation. In addition, we expect our suppliers to follow regional guidelines as recommended by the WHO, CDC and local accredited Service Apartment membership based organizations like The Association of Serviced Apartments (ASAP) and Corporate Housing Providers Association (CHPA). Rest assured we are helping you find the best apartment options worldwide.
Where can I find the latest information on COVID-19 and travel regulations?
Need assistance? Reach out to our regional experts
+44 (0) 20 7792 2222
800 278 7338
+65 9755 5183